1. Introduction

Fresh-Rx (“we,” “our,” or “us”) operates fresh-rx.com and is committed to protecting your personal information. This Privacy Policy explains what data we collect, how we use it, with whom we share it, and what rights you have over it.

By visiting our website or placing an order, you agree to the practices described in this Privacy Policy. If you do not agree, please discontinue use of our website.

Important: Fresh-Rx sells research peptides strictly for laboratory research and scientific analysis. All products are for research purposes only and are not intended for human, medical, or veterinary use. Account creation requires age verification (21+) and agreement to our Research Use Only policy.

2. Information We Collect

2.1 Information You Provide Directly

• Identifying information: full name, email address, mailing/shipping address, phone number
• Account credentials: username, password (stored in encrypted form)
• Payment information: credit/debit card details processed by our third-party payment processor — we do not store full card numbers on our servers
• Order details: products purchased, quantities, shipping preferences
• Communications: messages, support requests, or feedback you send to us
• Age and research verification: confirmation that you are 21 or older and that products will be used for research purposes only

2.2 Information Collected Automatically

• Device and browser data: IP address, browser type and version, operating system, device identifiers
• Usage data: pages visited, time spent on pages, referring URLs, links clicked
• Cookie and tracking data: session cookies, preference cookies, and analytics cookies (see Section 7 for full details)
• Transaction logs: purchase history, cart activity, checkout events

2.3 Information from Third Parties

• Payment processors: transaction status and fraud screening signals
• Shipping carriers: delivery confirmation and tracking updates
• Analytics providers: aggregated behavioral data about how visitors use our website

3. How We Use Your Information

We use the information we collect for the following purposes:

3.1 Order Processing and Fulfillment

• To process, confirm, and fulfill your orders
• To send order confirmations, shipping notifications, and delivery updates
• To handle returns, refunds, and customer service inquiries
• To verify your identity and eligibility to purchase research products

3.2 Website Operations and Improvement

• To maintain and improve the performance, security, and functionality of our website
• To analyze usage patterns and optimize the user experience
• To troubleshoot technical issues

3.3 Legal and Compliance

• To comply with applicable laws and regulations, including FDA research-use-only requirements
• To enforce our Terms of Service and Research Use Only policy
• To respond to legal requests, court orders, or government inquiries
• To maintain financial and transaction records as required by law

3.4 Security and Fraud Prevention

• To detect, prevent, and investigate fraudulent transactions, unauthorized access, and other illegal activity
• To verify user identities during account creation and checkout

3.5 Marketing Communications (Opt-In Only)

We will send you promotional emails, product updates, or newsletters only if you have explicitly opted in to receive them. Providing your email address for an order does not constitute consent to receive marketing communications. You may opt out at any time by clicking “Unsubscribe” in any marketing email or by contacting us at info@fresh-rx.com.

4. How We Share Your Information

Fresh-Rx does not sell your personal information. We share your data only in the following limited circumstances:

4.1 Service Providers

We work with trusted third-party companies that assist us in operating our business. These include:

• Payment processors (e.g., for secure card processing and fraud prevention)
• Shipping and logistics carriers (to deliver your orders)
• Cloud hosting and data storage providers
• Analytics and website performance tools
• Email communication platforms

All service providers are contractually prohibited from using your personal information for their own purposes or for marketing to you.

4.2 Legal Requirements

We may disclose your information when required by law, such as in response to a valid subpoena, court order, regulatory inquiry, or to protect the rights and safety of Fresh-Rx, our customers, or the public.

4.3 Business Transfers

In the event of a merger, acquisition, or sale of all or part of our assets, your personal information may be transferred to the acquiring entity. We will notify you via email and/or a prominent notice on our website if such a transfer occurs.

4.4 With Your Consent

We may share your information in other ways if you give us explicit consent to do so.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law. Our general retention schedule is as follows:

• Order and transaction records: 7 years (for legal and tax compliance)
• Customer account data: Duration of account activity, plus 2 years after account closure
• Customer support communications: 2 years
• Fraud and security logs: 12 to 48 months
• Website analytics data: 12 to 24 months
• Server and access logs: 30 to 90 days

When data is no longer needed, it is securely deleted or anonymized.

6. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal data:

6.1 General Rights (All Users)

• Access: Request a copy of the personal information we hold about you
• Correction: Request that we correct inaccurate or incomplete information
• Deletion: Request that we delete your personal information, subject to certain legal exceptions
• Opt-Out: Unsubscribe from marketing communications at any time

6.2 California Residents (CCPA / CPRA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA):

• Right to Know: Request details about the categories and specific pieces of personal information we have collected about you
• Right to Delete: Request deletion of your personal information (with certain exceptions)
• Right to Correct: Request correction of inaccurate personal information
• Right to Opt-Out of Sale or Sharing: We do not sell your personal information
• Right to Non-Discrimination: We will not discriminate against you for exercising your CCPA rights

We will respond to verifiable consumer requests within 45 days. To submit a request, contact us at info@fresh-rx.com.

7. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your experience and analyze how our site is used.

7.1 Types of Cookies We Use

• Essential Cookies: Required for core website functions such as shopping cart, user login, and security. These cannot be disabled.
• Analytics Cookies: Used to understand how visitors interact with our website (e.g., Google Analytics). These are non-essential and require your explicit consent.
• Preference Cookies: Remember your settings and preferences for a better browsing experience.
• Marketing/Advertising Cookies: Used only with your explicit opt-in consent. Browsing our website does not constitute consent.

7.2 Managing Cookies

When you first visit our website, a cookie consent banner will appear. You may accept or decline non-essential cookies. You can also manage your cookie preferences at any time through your browser settings. Note that disabling essential cookies may impact website functionality.

8. Data Security

We implement industry-standard security measures to protect your personal information against unauthorized access, disclosure, alteration, and destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Encrypted storage of passwords and sensitive account data
• Access controls limiting which employees can access personal information
• Regular security reviews and monitoring

While we take reasonable steps to protect your data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

9. Age Restriction

Fresh-Rx products are intended exclusively for licensed researchers, laboratory professionals, and adults engaged in scientific research. You must be at least 21 years of age to create an account or purchase from our website.

We do not knowingly collect personal information from individuals under the age of 21. If we become aware that we have inadvertently collected data from a minor, we will promptly delete that information. If you believe we have collected data from someone under 21, please contact us at info@fresh-rx.com.

10. Research Use Compliance

As a research chemical supplier, Fresh-Rx collects and uses personal information in a manner consistent with applicable regulations governing the sale of research-use-only products, including relevant FDA guidelines. By creating an account, you confirm that:

• You are 21 years of age or older
• You are purchasing products strictly for laboratory research or scientific analysis
• You are not purchasing products for human, medical, or veterinary use

Verification of your identity and research intent may be required at account creation or checkout, including email verification and mobile OTP confirmation.

11. Third-Party Links

Our website may contain links to third-party websites, including payment processors, educational resources, or partner organizations. This Privacy Policy does not apply to those external websites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will:

• Update the “Last Updated” date at the top of this page
• Send a notification email to registered customers if the changes are significant
• Display a prominent notice on our website

Your continued use of our website after any changes constitutes your acceptance of the updated Privacy Policy.

13. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Fresh-Rx

Email: info@fresh-rx.com

Website: https://fresh-rx.com/contact-us/

We aim to respond to all privacy-related inquiries within 5 business days.