FAQs

Ordering & Payment

How do I place an order?

Browse our catalog at fresh-rx.com, add items to your cart, and complete checkout in your browser. You’ll receive an order confirmation by email immediately.

What payment methods do you accept?

We accept credit and debit cards directly at checkout through our secure hosted payment processor. All transactions are encrypted and your card details are never stored on our site.

Why was my card declined?

Card declines are usually issued by your card-issuing bank, not us. Try a different card, or reach out to your bank to authorize the transaction. If the issue persists, email us at info@fresh-rx.com.

Is checkout secure?

Yes. We use PCI-compliant card processing through a third-party hosted checkout, no card data is ever stored on our servers.

Shipping

Where do you ship?

We ship anywhere within the United States. International shipping is not currently available.

What carrier do you use?

All orders ship via UPS. Any communication you receive about your Fresh-Rx order via FedEx is not from us — please disregard those messages.

How fast will my order ship?

Orders placed before 2 PM CT typically ship the same business day. Orders placed after 2 PM CT or on weekends ship the next business day. UPS Ground transit time is 1–5 business days depending on your location.

How do I track my order?

You’ll receive a tracking number by email as soon as your order leaves our facility. You can paste it into ups.com to follow the package in real time.

What if my package is delayed or marked lost?

If UPS tracking shows your package has been delayed beyond the expected window, email us at info@fresh-rx.com and we’ll investigate with the carrier.

Our Products

Are your peptides third-party tested?

Yes. Every batch is third-party tested for identity and purity. Certificates of Analysis (COAs) are available on the individual product pages at fresh-rx.com.

Are your products for human consumption?

No. All Fresh-RX products are sold strictly for research purposes only. They are not intended for human consumption, diagnostic, therapeutic, or clinical use. Decisions about personal use should always be made with a qualified healthcare provider.

What is the purity of your peptides?

Our research peptides are typically tested at 99%+ purity. Specific purity figures for each lot are listed on the product’s COA.

BOGO & Discounts

How does the BOGO promotion work?

Our standard promotion is Buy 1 Get 1 50% off. When two qualifying peptides are in your cart, the lower-priced item is automatically discounted 50% at checkout. The discount applies recursively — if you have four qualifying items, two of them will be discounted 50%.

Does BAC water count toward BOGO?

No. Bacteriostatic water is excluded from the BOGO promotion. The discount only applies between two or more qualifying research peptides.

Can I stack discount codes?

Most coupons can be used alongside the BOGO discount. Some codes are configured for individual use only — if a code doesn’t combine, the system will let you know at checkout.

Reconstitution & Storage

How do I reconstitute a peptide vial?

The standard research protocol is 1 mL of bacteriostatic water per 10 mg vial. Slowly inject the bacteriostatic water down the inside wall of the vial — do not spray it directly onto the powder. Gently swirl (do not shake) until the solution is clear.

How do I store reconstituted peptides?

Store reconstituted vials refrigerated at 36–46°F (2–8°C). Most peptides remain stable for approximately 60 days after reconstitution when properly stored.

Do you sell bacteriostatic water?

Yes, USP-grade Bacteriostatic Water is available directly on our site at $25.00 (10 mL). It will ship alongside your peptide order.

What syringes should I use?

Standard 0.5 mL or 1 mL insulin syringes (sometimes called “slim pins”) are what’s commonly referenced in research protocols. We do not sell syringes directly, but they’re widely available at most pharmacies and Amazon. Here’s a link:
https://a.co/d/08DAGW99

Issues & Returns

I received a damaged or incorrect product. What do I do?

Email us at info@fresh-rx.com with clear photos of the damage or the incorrect product, and your order number. Photos are required for any product issue review. We evaluate each case at our discretion; outcomes are not guaranteed.

What is your return policy?

All sales are final. Because our products are sold strictly for research purposes only, we do not accept returns, issue refunds, or provide return labels. Damage or fulfillment issues should be reported by email with photos — outcomes are evaluated case by case.

Can I cancel my order?

Orders can sometimes be cancelled before they enter fulfillment. Email us at info@fresh-rx.com as soon as possible — we’ll do our best, but once an order has been processed and shipped, it cannot be cancelled.

Communication

How do I reach customer support?

All customer support is handled by email at info@fresh-rx.com. We don’t offer phone support so that we can keep a clear record of every conversation and respond to every customer with the same care.

How long does it take to get a reply?

We aim to respond to every customer email within one business day, often much sooner.